Return Policy

Products may be returned up to 30 days after purchase for a full refund minus shipping charges. Physical product does not need to be returned to the company. Please email support@vipeel.com or call our customer service team at (310) 587-1910. Vitality Institute strictly monitors returns associated with internet sales and reserves the right to deny the return of products. 

Anti-Diversion

VI Peel and VI Derm skincare products are guaranteed only when purchased through an authorized retailer or practitioner. All VI Peel products may only be purchased and administered by a licensed healthcare professional. Products not purchased through an authorized retailer or performed by a licensed healthcare professional can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. This means if you buy our products from an outlet other than our authorized partners, we cannot guarantee that products are authentic or that they will perform as tested. To ensure your products are authentic and of high quality, please purchase only through an authorized source.   

To find an authorized VI Practitioner please visit our authorized practitioner locator at https://vipeel.com/pages/sca-store-locator.  In addition to our professional accounts supporting the sale of VI Derm skincare, the following online retailers are authorized by VI Aesthetics to carry a large selection of VI Derm products:

www.Dermstore.com, www.Dermwarehouse.com

Vitality Instutute is aware of the sale of VI Peel and/or VI Derm products on third-party retailer websites.  VI Peel and/or VI Derm products purchased from third-party resellers cannot be guaranteed authentic or that they will perform as tested, as such products can be counterfeit, diluted or expired formulas that will not be safe to use.  ALL VI Peel products must be purchased and administered by a healthcare practitioner. Unauthorized retailers do not have direct access to VI Aesthetics products or to our educational resources. They cannot provide the professional consultation and information that is vital to the proper use and ultimate effectiveness of Vitality Institute products. 

The following online retailers have no relationship with VI Aesthetics and are some of the online sites who are NOT authorized retailers of VI Aesthetics products.  We cannot vouch for the authenticity or condition of the products they sell, and we are not responsible for products purchased from these websites:

www.Amazon.com,  www.Ebay.com,  www.Skincaresolutionsstore.com,  www.Skincareandpeels.com, www.Beautylandonline.com www.Walmart.com

Our mission is to provide innovative, non-invasive aesthetic solutions to our professional medical partners and their patients. We support all efforts to remove professional products from consumer websites.  Diversion information can be communicated to Vitality Institute by contacting us at 1.855.VI.Peels or by emailing support@vipeel.com 

 

Re-Seller Policy

Vitality Institute takes seriously its responsibility to protect its trademarks and brand from practices that may harm, diminish or dilute its brand or cause consumer confusion. Effective immediately, Brand is implementing this Reseller Policy.

Accordingly, this Policy is incorporated into, and hereby supplements, any contract entered into between Brand and Reseller with respect to Reseller’s purchase or sale of the Products. Any Reseller failing to comply with this Resale Policy will face adverse consequences ranging from suspension up to and including, revocation of its Authorized Reseller status, immediate termination of its account, and/or further legal action.

 

  1. No Resale on Amazon. Unless otherwise agreed with Brand in writing, Reseller may not advertise or sell the Products on the Amazon marketplace or resell Products to distributors or for further distribution in any manner on the Amazon marketplace.

 

  1. Compliance with MAP. If Brand maintains a “minimum advertised price” or “MAP” or other policy that restricts the minimum price at which the Products may be advertised, Reseller may not advertise the Products at a price less than such minimum advertised price.

 

  1. Handling and Storage. Reseller agrees to handle and store the Products in a safe manner and in compliance with Brand’s storage and handling guidelines. 

 

  1. Product Packaging. Reseller shall sell Products in their original packaging. Relabeling, repackaging (including the separation of bundled Products or the bundling of Products), and other alterations to Products or their packaging are not permitted. Reseller may not remove, translate, or modify the contents of any label or literature on or accompanying the Products. Reseller may not alter or remove any trademarks, proprietary notices or warning labels included in, on, or in connection with, the Vitality Institute products.

 

  1. Report Unauthorized Resellers. If Reseller has information, or reasonably suspects, that any person is purchasing and reselling or distributing Products in a manner not authorized by Brand, Reseller must promptly notify Brand.

 

  1. Support of Manufacturer’s Warranty. Reseller may extend to any proper purchaser of the Products the original manufacturer’s warranty in accordance with its terms. Reseller may not modify or alter the original manufacturer’s warranty, represent or characterize the original manufacturer’s warranty in any misleading manner, or extend its own warranty with respect to the Products. Reseller must adhere to Brand’s warranty and customer support obligations and initiatives.   

  

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