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Return Policy

Products may be returned up to 30 days after purchase for a full refund minus shipping charges. Physical product does not need to be returned to the company. Please email support@vipeel.com or call our customer service team at (310) 587-1910. Vitality Institute strictly monitors returns associated with internet sales and reserves the right to deny the return of products. 

Re-Seller Policy

Vitality Institute takes seriously its responsibility to protect its trademarks and brand from practices that may harm, diminish or dilute its brand or cause consumer confusion. Effective immediately, Brand is implementing this Reseller Policy.

Accordingly, this Policy is incorporated into, and hereby supplements, any contract entered into between Brand and Reseller with respect to Reseller’s purchase or sale of the Products. Any Reseller failing to comply with this Resale Policy will face adverse consequences ranging from suspension up to and including, revocation of its Authorized Reseller status, immediate termination of its account, and/or further legal action.

 

  1. No Resale on Any Online Marketplace Unless otherwise agreed with Brand in writing, Reseller may not advertise or sell the Products on any online marketplace (Amazon.comwalmart.com, etc.)  or resell Products to distributors or for further distribution in any manner on any online marketplace.

  1. Compliance with MAP. If Brand maintains a “minimum advertised price” or “MAP” or other policy that restricts the minimum price at which the Products may be advertised, Reseller may not advertise the Products at a price less than such minimum advertised price.

 

  1. Handling and Storage. Reseller agrees to handle and store the Products in a safe manner and in compliance with Brand’s storage and handling guidelines. 

 

  1. Product Packaging. Reseller shall sell Products in their original packaging. Relabeling, repackaging (including the separation of bundled Products or the bundling of Products), and other alterations to Products or their packaging are not permitted. Reseller may not remove, translate, or modify the contents of any label or literature on or accompanying the Products. Reseller may not alter or remove any trademarks, proprietary notices or warning labels included in, on, or in connection with, the Vitality Institute products.

 

  1. Report Unauthorized Resellers. If Reseller has information, or reasonably suspects, that any person is purchasing and reselling or distributing Products in a manner not authorized by Brand, Reseller must promptly notify Brand.

 

  1. Support of Manufacturer’s Warranty. Reseller may extend to any proper purchaser of the Products the original manufacturer’s warranty in accordance with its terms. Reseller may not modify or alter the original manufacturer’s warranty, represent or characterize the original manufacturer’s warranty in any misleading manner, or extend its own warranty with respect to the Products. Reseller must adhere to Brand’s warranty and customer support obligations and initiatives.   

  

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