Delete your VI Peel Provider Rewards account

This page is for the VI Peel Provider Rewards mobile app, operated by Vitality Institute Medical Products, Inc. (VI Peel / Vitality Institute).

Request deletion without the app

To request deletion of your account and associated personal data, email ryan@vipeel.com with the subject VI Peel Provider Rewards account deletion. Include your account email address or phone number so we can identify the account. You do not need to reinstall the app to make this request.

We may ask you to verify ownership of the account. We aim to acknowledge requests within one business day. We will confirm the outcome and explain any information retained and the applicable retention period.

Do not send passwords, login codes, payment information, patient-identifying information or patient photos with your request.

Request deletion in the app

Open Settings → Delete account and follow the confirmation steps. Uninstalling the app does not delete your account.

What happens to your data

The in-app deletion process first disables account access and removes or anonymizes the active account and profile. Cleanup of associated information in connected systems continues separately. A message confirming that deletion was requested does not mean that every copy has already been erased. We will confirm the outcome of your verified request.

Some transaction, fulfillment, security, legal and audit records may remain with account-related identifiers. Independent practice/customer records and Shopify order records are not automatically erased by closing your Provider Rewards account. Contact us about the records associated with your request and any existing reward order.

Retention and remaining copies

Our current quality-assurance object storage and the AskMarya service's audit-log storage are configured to expire records after 30 days. Automated database backups currently rotate after seven days. These schedules apply to those specific stores; they are not a promise that all account data is erased within seven or 30 days.

Some historical logs and older manually created backups do not yet have an automatic expiration schedule. Historical quality-assurance records may also require separate account-matching and cleanup. We will explain any such information retained in response to a verified request, including its reason and applicable retention period.

Service providers that process information for the app may retain information under their own applicable processing and retention terms. Their retention is separate from VI's storage. In particular, sending a photo to AskMarya involves processing by VI and its AI service providers; we do not promise that sent photos are never stored or that provider retention is zero.

See the VI Peel Provider Rewards privacy policy for additional information. For assistance with a deletion request, email ryan@vipeel.com.