Customer Experience Specialist

Are you tech savvy with an interest in skincare? Are the latest advancements in spa treatments and a regular skin care routine a part of your every day? Are you a people person with a passion in helping people? Then we want to talk to you! As a Customer Experience specialist at Vitality Institute you will be the front line to engage with our customers interested in carrying the revolutionary VI Peel and Dermatology line.

Vitality Institute, a fast-growing business to business, skincare company is looking for an individual to become our new Customer Experience Specialist!

Vitality Institute

Vitality Institute is the revolutionary skincare company that pioneered the creation of the first painless chemical peel in 2005. The original VI Peel was developed by Dr. Khalil to treat his teenage daughter’s acne to help restore her confidence. Today, Vitality Institute has grown to offer five medical-grade VI Peel formulations that address every patient’s skin concern along with a full portfolio of professional skincare that enhance and extend the results from a VI Peel treatment.

Position Description

The perfect candidate will be a quick learner with the ability to think on your feet. You are comfortable with change and adapt in a fast-paced business environment. You will take a variety of calls from our sales team, accounts, & consumers; respond to inquiries through our ticketing system, Zendesk; process sales orders through our CRM, NetSuite; and provide feedback to management on how our customer can receive an exceptional experience.

What does success look like?

Provide quick and thorough solutions for our customers.

Record and relay recurring customer feedback and insights to internal teams in order to constantly improve the customer experience.

Maintain an expert-level knowledge of our products and internal management systems as well as curiosity and awareness of new initiatives within in the industry.

100% Customer Satisfaction in Zendesk

Position Details

  • Directly reports to Assistant Manager of Customer Experience.
  • Full time: M-F, 7:00 AM – 4:00 PM
  • Location: Hollywood, CA
  • Salary: $40,000.00 a year
Perks & Benefits

We offer full health benefits (medical, dental, vision) at a low cost to you & 2 weeks of vacation per year. We also offer Basic Life insurance at no cost to you & a 401(K) plan to start planning for retirement. As an added perk, all VI employees get free peels & derm!

Please email resume to with answers to the following questions:

  • How many years of Zendesk experience do you have?
  • Have you worked in Customer Experience before?
  • Have you worked at a startup before?
  • Are you able to work in Los Angeles, CA?